Solutions Architect - US

Solutions Architect - US

About Us
At Polaris, we’re on a mission to create a safer and fairer world. We provide software solutions that empower police forces and local authorities to enforce and track traffic and parking offences, manage permits and licenses, and control high-risk assets like firearms and tasers.

Company Overview
Since securing support from August Equity in May 2023, we’ve been on an exciting growth trajectory. We’ve expanded our reach both in the UK and internationally, acquired key companies like Farthest Gate, Clarity and JML Software Solutions, and invested heavily in our operations. Our goal is to build a data-driven, professionally managed organisation with robust systems and processes, poised for consistent growth and ready to seize new opportunities. We’ve united our legacy brands under the Polaris name, creating a dynamic new identity that reflects our vision for the future. This is an exciting time to join Polaris. We’re seeking ambitious, forward-thinking individuals who are eager to make a real impact and grow their careers in a rapidly evolving industry. If you’re ready to be part of a team that’s shaping the future of public safety and compliance technology, we want to hear from you.

Job title: Solutions Architect
Reporting into the Lead Solutions Architect
Location: Banbury - Hybrid (3 days a week in the office)
Summary
The Solutions Architect works closely with the Project and Implementation Managers, along with the customers to design, configure, and implement technical software solutions that meet complex business needs. This role combines technical expertise, product knowledge, and consultative skills to translate customer requirements into scalable workflows and configurations within our applications. You will collaborate with the Solution Architect team in advanced configuration, integrations, and solution design to ensure customers achieve their desired outcomes efficiently and effectively.

Key Responsibilities

Workflow Design: Analyse customer processes and design optimised workflows within the product to align with business goals

UAT workflow and configuration: Conduct thorough internal User Acceptance Testing using a structured testing‑criteria matrix to validate the accuracy of all processes within a web application

Advanced Configuration: Build and implement complex configurations, automation, and data flows within the platform

Solution Scoping: Collaborate with Project and Implementation Managers during onboarding and expansions to assess technical requirements and define implementation plans

Documentation: Create and maintain detailed configuration and workflow documentation for both internal and customer use.

Customer Enablement: Provide training and knowledge transfer to customers and internal teams on solution design and best practices.

Continuous Improvement: Gather feedback from customer implementations to inform product enhancements and internal processes

Assist with any third-party software integration, i.e. cameras used per program, printing operation and hardware, local network and folder sharing etc

Upkeep certification and adhere to all Information Security Policies

Success Metrics

Time-to-value and onboarding delivery metrics

Configuration accuracy and stability (low post-go-live rework)

Customer satisfaction (CSAT / implementation feedback)

Adoption of advanced features and workflows

Efficiency in delivering complex solutions

Requirements

3+ years experience in solution architecture, systems configuration, or technical implementation roles

Ability to interpret complex process maps and business rules and convert them into working systems

Experience working with configurable platforms, workflow engines, or enterprise software solutions.

Strong problem-solving skills with attention to detail. A high level of technical, written literacy

Knowledge of Windows Server technologies; RDP, IIS configuration, server roles and features.

Knowledge of SQL server database technologies. Cloud platforms, virtual machines, networking basics and storage

Benefits

25 days annual leave

2 Moment in Time Days

Life Assurance 4 x base salary

Private Pension with Scottish Widows

Health Care Cash Plan

Hybrid working model

Long Service Award

Equal Opportunities
Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic.

Please note that we can currently only consider candidates with an existing right to work in the UK.

#J-18808-Ljbffr