CRM Solutions Architect
Role description
Wipro Amsterdam, North Holland, Netherlands
CRM Solutions Architect
Wipro Amsterdam, North Holland, Netherlands
About Us:
Wipro Limited (NYSE: WIT, BSE: , NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our clients, colleagues, and communities thrive in an ever‑changing world.
CRM Solutions Architect:
We are seeking a highly experienced and visionary Dynamics 365 CRM Solution Architect to lead the design and delivery of enterprise‑grade CRM solutions. The ideal candidate will possess deep functional and technical expertise in Microsoft Dynamics 365 Customer Engagement (CE), with a strong focus on Sales, Power Platform, and integration architecture.
Key Responsibilities:
- Lead end‑to‑end solution architecture for Dynamics 365 CRM implementations, including Sales, Customer Service, and Marketing modules.
- Translate business requirements into scalable, secure, and high‑performance CRM solutions.
- Define architecture blueprints, integration patterns, and data models aligned with enterprise standards.
- Guide functional and technical teams through solution design, configuration, customisation, and deployment.
- Collaborate with stakeholders, business analysts, and developers to ensure alignment with business goals.
- Oversee DevOps practices including CI/CD pipelines, automated testing, and release governance for Dynamics 365.
- Provide architectural governance and technical leadership across multiple projects and geographies.
- Conduct architecture reviews, performance tuning, and security assessments.
Required Skills & Qualifications:
- 12+ years of experience in Microsoft Dynamics CRM, with at least 5 years in a solution architect role.
- Expertise in MSCRM Functional (L3) and Architecting (L2) with deep knowledge of Microsoft Dynamics CRM 2015 and later.
- Strong command of Power Platform (Power Apps, Power Automate, Power BI) and Microsoft Power Portal for Dynamics 365.
- Experience with DevOps for Dynamics 365, including CI/CD, automated testing, and release management.
- Proficiency in MSD365 Customization and Configuration, including workflows, plugins, and business rules.
- Familiarity with Data Fabric concepts and enterprise data integration strategies.
- Microsoft certifications such as MB-600, PL-600, or Solution Architect Expert are highly desirable.
- Experience in large‑scale CRM transformations across industries such as telecom, energy, and manufacturing.
- Exposure to hybrid CRM environments (e.g., Dynamics + Salesforce).
- Experience with Azure services, API management, and enterprise integration platforms.
Diversity and Inclusion at Wipro
Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.
Employment Details
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Information Technology
- Industry: IT Services and IT Consulting
