TNG Bilingual Customer Support Agent

Role description

Enhance your career with The Nationwide Group as a bilingual Customer Support Agent. Utilize your French and English proficiency to manage appraisal requests and ensure client satisfaction.
In this Customer Support Agent role, you will directly contribute to a successful appraisal process. Responsible for handling inquiries and ensuring compliance with Service-Level Agreements, you will interact with lenders and appraisers while maintaining high service standards. Your ability to communicate effectively is crucial for success in this position.
Key Responsibilities:
• Review and manage appraisal requests through NAS
• Update lenders and appraisers with request status
• Ensure adherence to departmental policies and procedures
• Collaborate with management for timely completions
• Identify and escalate delayed issues appropriately
Requirements:
• Fluent in both French and English
• Proven experience in customer service
• Strong communication and interpersonal skills
• Knowledge of appraisal guidelines and metrics
• Ability to consistently meet performance requirements
Join TNG and put your bilingual abilities to work as a Customer Support Agent.
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