Technical Support Lead & User Solutions Specialist
Role description
OMIKAN TECHNOLOGIES INC. is seeking an IT support professional to respond to user issues with computer systems, consult guides to resolve problems, and provide training where needed. The role involves maintaining a log of problems and solutions for team use and participating in software redesign efforts.
The position also includes supervising other technical support staff and delivering comprehensive business, network, and Internet support to users, while ensuring high levels of customer service.
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