Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

required to join our established in what will be an

office

based role, with potential, very occasional on-site visits. Salary will be between

£35,000 - £40,000

depending on experience.
Duties:
Troubleshoot

end user

technical

product

issues
Supporting both business clients,

electricians

, installers as well as the general public
Working with a ticketing system, handling both inbound and outbound support calls and emails
Remote monitoring

to try to find a solution over the telephone
Diary management organising weekly

site visits

to customers homes, and commercial sites
Route planning
Remotely diagnose

product issues
Provide external and internal

technical product training
Assisting the Head of

Technical

with development, writing up and implementing of

ISO

procedures for the department
Assisting with

technical documentation

- development, classification, vetting, version management, etc.

Benefits:
£35,000

- £40,000
20 days holiday plus bank holidays
Pension
Private healthcare
Experience:
Previous experience in a

technical support

role
An electrical background is ideal and have any metering experience that would be a huge plus.
Strong technical background and can learn products quickly
Experience or knowledge with

electrical circuits, control panels, batteries; DC

or

AC coupled, inverters, metering, renewables

electrical

products is highly desirable
Confiden

t customer service

skills are essential, as customer liaison will be an essential part of the role
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

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