Swim School Customer Service Agent

Role description

Contribute to a vibrant community at Splash N' Learn as a Swim School Customer Service Agent. Engage with clients and manage operational tasks to support our swim programs.
In this dynamic position, you will work with both clients and staff to create a welcoming environment. Your role directly affects client education, registration, and overall satisfaction with our programs. Emphasizing safety and fun, you help ensure that kids can learn and thrive.
Key Responsibilities:
• Provide exceptional service, addressing all client needs
• Maintain accurate records of client attendance and bookings
• Manage registrations, payments, and develop payment plans
• Communicate important updates and class changes proactively
• Collaborate with aquatic and administrative teams for efficiency
Requirements:
• 1+ years in sales or customer service
• Proficient in Microsoft Office and Google Suite tools
• Excellent problem-solving and communication abilities
• Strong commitment to organizational values
• Current Standard First Aid Award preferred
Use your customer service expertise to strengthen client relationships and enrich the experience at Splash N' Learn.
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