Retail Store Manager

Role description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a leader who thrives in a fast-paced retail environment? At Spectrum, you will support your team to deliver exceptional sales, retention and customer service, guiding professionals to excel in every customer interaction. You’ll work alongside the Market Manager to foster an inspired workplace where your coaching drives results. Your leadership will directly influence the success and growth of your store.

How You’ll Make an Impact
Lead and motivate a sales team to exceed sales goals and operational standards while maintaining a clean and organized retail environment
Retain customers by building positive relationships, resolving escalations and leveraging listening and probing skills to address objections and present solutions
Ensure the store consistently aligns with Spectrum brand expectations and delivers outstanding customer care
Assess sales behaviors and product knowledge, partnering with management to drive continuous improvement and change initiatives
Identify sales and system challenges, creating actionable plans to increase business opportunities
Provide expertise on all store functions and Spectrum offerings, including pricing, promotions and service features
Meet operational standards by managing store appearance, inventory and staffing levels to minimize losses
Onboard, train and retain top talent, creating schedules and fostering engagement through daily coaching and performance management
Enforce company policies and procedures, including inventory and cash management processes
Working Conditions
Retail environment with flexible hours, including weekends and holidays, with potential travel to other locations as needed
Ability to lift up to 35 lbs. and stand for extended periods
Uniform attire and appearance required

What You’ll Bring to Spectrum

Required Qualifications

Education
Bachelor’s degree or equivalent work experience
Experience
1-3+ years of management in sales or customer service retail environment
Skills
Ability to read, write and speak English
Ability to build effective partnerships across the organization
Demonstrate solid interpersonal, leadership, influencing and presentation skills
Experience in destination-style retail environment
Proven ability to lead and motivate others in a sales-focused environment
Comfortable with technology including mobile devices and video platforms
Proficient with computers and software applications
Ability to prioritize, organize and manage multiple tasks or projects
Ability to manage change effectively
Ability to make qualitative judgements
Preferred Qualifications

Experience
1+ years management experience
1-3+ years of telecommunications or wireless experience
3+ years sales or customer service experience
3+ years’ experience in destination-style retail environment
Skills
Experience implementing sales training and employee development programs
Ability to identify sales trends and risks and communicate findings to management
Proven capability in change management

#LI-JG
SRL402

2026-81308

2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive

pay and benefits

package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between

$62,900.00 and $104,800.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at

$12,100 .

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

Watch this video to learn more.
Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Learn about Life at Spectrum.