Queue Coordinator
MANTECH
Role description
MANTECHseeks an experienced and passionate, career and customer-oriented
Queue Coordinator
to join our team in
Annapolis Junction, MD or San Antonio, TX .
SHIFT—Monday – Friday 6 am – 2 pm ET/ 5 am – 1 pm CT
Responsibilities include, but are not limited to:
Review, assign, reconcile and support the management of service tickets throughout their lifecycle
Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers
Help coordinate with IT service providers and communicate outages and plans for recovery
Help provide technical assistance and support for Workflow Management services
Communicate with technicians to determine task assignments
Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
Conducts database research to support ticket requirements
Follows up with other work centers to ensure task completion and task assignment
Monitor and support ticket workflows
Minimum Qualifications:
Bachelor’s Degree with 2+ years of experience, Associate's Degree with 4 years of experience or High School and 5 years of experience
Experience with ServiceNow and managing Workflows
Security+ certification
Clearance Requirements:
Must have a current/active TS/SCI w/ Poly
Physical Requirements:
Must be able to remain in a stationary position 50% and use repetitive motions
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
Communication with co-workers, management and customers, which may involve delivering presentations
Move about freely in a laboratory setting
