Program Manager

Program Manager

Support your community. Advance your career. Fulfill your purpose.

The Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.

What We Offer

As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits, we offer our team members some unique perks that really stand out:

• 4 weeks accrued vacation
• Up to 18 paid sick days accrued per year, plus 2 flexible days each year
• Ongoing professional development plus $250 annual funding for continuing education and certifications
• $350 annual allowance to invest in achieving your personal wellness goals
• Participation in organizational pay for performance incentive program

We are looking for a Program Manager, RAAM to join our team!

The Program Manager will support the organization in the day-to-day operations and clinical delivery of RAAM Clinic core services offered by a multidisciplinary team. This may include Nurse Practitioner (NP), Registered Nurse (RN), Concurrent Disorder Specialist (CDS), Peer Support Worker (PSW), Trauma Therapist and Medical Secretary. The Program Manager will also work as part of the leadership team to develop and implement strategic organizational goals that fulfill the vision and mission of the organization.

Status: Permanent full-time, 37.5, hours per week evening hours and weekends may be required; Note, this posting is for an active vacancy

Salary: $84,665.84 - $99,606.86 annually (Candidate qualifications will be considered when determining the starting salary)

Location: This position is based out of our 60 West Drive, Brampton office. Although we operate within a hybrid workplace model, staff are required to have on-site and/or community presence as per program and client needs.

What You Will Do:

• Manage day-to-day operations and leadership to RAAM clinical staff responsible for the delivery of support and services to clients and their families.
• Work with the Director to set program goals using a Balanced Scorecard of priorities and targets and deliver on priorities in consultation with the team, community partners and other CMHA Peel Dufferin services.
• Use clinical judgement and expertise to navigate clinical matters and ensure optimal client care and provider experience by supporting staff in prioritizing client issues and tasks as needed.
• Advance clinical and administrative quality of RAAM by tracking service quality indicators and targets.
• Provide direct clinical supervision to staff. Observe staff with clients and conduct regular audits, supervision, and support professional development.
• Manage the planning and monitoring of staff schedules, and workloads to ensure adequate coverage to meet operational requirements, across all sites.
• Coordinate agenda for weekly clinical meetings, including planning, chairing, and following up with actions as appropriate.
• Support team members in case conferences, including planning, chairing, and following up with actions as necessary.
• Respond to client complaints and consult with the Director on the resolution of issues.
• Ensure that clinical records and program data are maintained in accordance with the standards of CMHA Peel Dufferin and funders.
• Escalate staff and clinical issues to the Director, as appropriate.
• In collaboration with RAAM administrator, support with harm reduction supplies.
• Promote RAAM services with community partners, and within marginalized populations, including those experiencing homelessness, mental health concerns, and addictions.
• Support the development of operational budgets including financial and human resource requirements.
• Monitor assigned budgets and expenditures in accordance with organizational financial policies.
• Manage recruitment, orientation, coaching, mentoring, performance management, learning and development for staff and students.

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What You Need to Join Our Team:

• Bachelor’s degree in Nursing, Psychology, Social Work, or a related field; (Master’s degree is an asset).
• Registration with a Professional College.
• Minimum of 5 years of clinical experience within the community mental health & addictions field.
• Minimum of 3 years of formal or informal leadership experience, including supervising a multidisciplinary team, program development and day-to-day operations.
• Knowledge of mental health legislation, serious mental illness, concurrent disorders and/or dual diagnosis and recovery-based philosophy and practices.
• Additional certifications in addictions, trauma-informed care, and crisis intervention are advantageous.
• Strong understanding of substance uses and harm reduction philosophy.
• Knowledge of local resources and programs within the community to support clients with addiction.
• Being knowledgeable in a variety of evidence-informed treatment modalities.
• Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
• Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
• Fluency in a second language, including ASL (American Sign Language) is considered an asset.
• Valid Canadian driver’s license and access to an insured automobile in good repair

Deadline to Apply: May 19, 2026 by 4PM

At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.