Program Director
Role description
Your Role:Zorg ervoor dat u de volledige omschrijving hieronder leest en solliciteer direct als u ervan overtuigd bent dat u aan alle eisen voldoet.
The roleis responsible forthe daily management of the assigned program, overseeing student services, academic oversight, vendor relations, and office administration.Itincludes collaboration with theCEA CAPA’sGlobal SupportOfficeand other global locations. The Program Director ensures a high-quality experience for students, managing all aspects of their journey from pre-departure to program completion, including health, safety, university partnerships, housing and cultural integration.
Your Role:
The roleis responsible forthe daily management of the assigned program, overseeing student services, academic oversight, vendor relations, and office administration.Itincludes collaboration with theCEA CAPA’sGlobal SupportOfficeand other global locations. The Program Director ensures a high-quality experience for students, managing all aspects of their journey from pre-departure to program completion, including health, safety, university partnerships, housing and cultural integration.
What You’ll Do:
Management
- Lead and develop direct report, driving high performance, accountability, and professional growth.
- Manage team priorities and resource allocation to ensure effective delivery of objectives and day-to activities.
- Promote a culture of collaboration, inclusion, and maintain strong communication within all direct reports.
- Collaborate with the local and globalstakeholdersto balance student support and academic integrity.
- Represent and promote CEA CAPA’s mission and values to students and stakeholders.
- Build strong internal and external relationships to enhance CEA CAPA’s visibility and brand.
- Foster robust relationships with local partner institutions.
- Identify, procure, negotiate, and manage student housing solutions, ensuring accommodations align with organizational standards, budget requirements, student needs, and operational goals.
- Provide overall strategic and operational leadership for the Amsterdam site, ensuring excellence in program delivery, student experience, financial performance, partner engagement, and team development.
Program Management
- Oversee the successful planning, delivery, and continuous improvement of semester, summer, and custom programs, ensuring a high-quality student experience and operational excellence.
- Collaborate with Enrollment Services for recruitment, retention, and pre-departure advising.
- Review and address student feedback through re-entry evaluations.
- Maintainaccurateprogram data andidentifyopportunities for improvement.
- Participate in routinetrainingand align on-site services with best practices.
- Design and deliver custom and faculty-led programs.
- Partner with the Student Services Coordinator to proactively identify student needs, resolve complex situations, and continuously enhance the student experience.
Student Services
- Plan and implement all aspects of student services, including student arrivals, orientation, course registrationwith partner institutions, cultural and social activities, excursions, and health and safety matters.
- Oversee the securing and management ofhousing, resolving any maintenance issues in line with company standards.
- Serve as the primary contact for students, parents, andtheGlobal SupportOfficefor escalated concerns
- Ensure thatstudent issuesreceive prompt responsesperhealth and safety protocols.
- Lead local incident response and crisis management efforts, ensuring appropriate student support, communication, documentation, and coordination with global teams.
- Monitor regional security threats and coordinate communication for incidents affecting students.
- Meet regularly with students tomonitortheir well-being and academic progress.
- Direct students to local resources for practical needs and cultural adaptation.
- Mediateescalated student or university concerns andoverseed disciplinary decisions.
Academic InstitutionalRelations
- Establish andmaintainrelationships with local academic institutions.
- Serve as the primary liaison with each local academic institution, managing course registration and monitoring students’academic progress.
- Report updates and changes from local institutions tothe Home Officeand collaborate on program improvements.
- Host U.S. university visitors for recruitment and program visibility efforts.
Financial Management
- Develop, monitor, and manage local program budgets in collaboration with Global Support Office, ensuring responsible financial stewardship while balancing student experience, operational needs, and organizational objectives.
- Oversee accounting responsibilities, including expense reporting, petty cash, and local payments
- Coordinate financial aspects of custom program proposals.
Communication
- Regularly communicate with the Global Support Office such as Custom Programming, Student Affairs, Health and Safety and Academic Affairs on all relevant aspects of Amsterdam’s operations.
- Document and report student concerns and issues promptly.
- Partner with the Marketing Department in accurately reflecting programofferingsand increasing visibility.
What Makes a Great Candidate:
- Bachelor’s degreeor equivalent.
- Fluency in English andDutch
- A minimum of2years of experience ininternational education or related fields.
- Experienceleading and developingteams.
- Ability to work with diverse identities.
- Experience living or working abroad, with a knowledge of the local culture, history, business practices, and academic environment.
- Authorization to work in the location of the role
- A knowledge of theUniversity educational system in the United States
Person Specification
- Commercial and administrative acumen.
- Creative and solutions oriented.
- Empathic and solution-oriented leader
- Skillednegotiator.
- Resilient and adaptable
- Deadline-oriented.
- Ability to navigate matrix relationships.
- Excellent communicator, able to varystyle based on the audience.
Who We Are:
CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.
Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we welcome applicants from diverse lived experiences.
Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. xgiwjmb Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.
