Process Documentation Specialist

Role description

Do you enjoy structuring information, improving processes, and supporting users in a dynamic operational environment?
Bent u de juiste kandidaat voor deze functie? Zorg ervoor dat u de volledige omschrijving hieronder leest.
We are looking for a proactive professional who will help maintain and improve business-critical documentation within a 24/7 operational environment. You will work closely with operational teams and stakeholders to ensure processes and work instructions remain accurate, accessible, and up to date.
What are you going to do?
As a Process Documentation Specialist, you will support a team responsible for critical transport and distribution processes. Your main focus will be maintaining and improving documentation while supporting ongoing process and system transformation initiatives.
Your responsibilities will include:
- Updating and maintaining user documentation, work instructions, and manuals;
- Gathering information from stakeholders and end users and translating it into clear documentation;
- Supporting administrative and operational process documentation;
- Contributing to process improvement and system transformation projects;
- Mapping and documenting business processes;
- Providing support for operational questions and second-line support activities;
- Collaborating with different teams to ensure documentation accuracy and consistency;
- Identifying opportunities to simplify or improve existing procedures.
What do we offer?
- A salary of €3,200 gross per month based on a 40-hour contract;
- 25 vacation days;
- 8.33% holiday allowance;
- Pension plan from day one;
- Access to internal and external learning platforms for continuous professional development;
- A dynamic and international working environment with strong growth opportunities;
- Opportunity to work with leading brands and innovative technologies;
- A collaborative team culture focused on learning, ownership, and personal development.
Where will you work?
You will join a team supporting critical operational processes within a complex 24/7 environment. The team works closely with operational departments and project stakeholders to ensure process continuity, user support, and ongoing business improvements.
What do we ask?
- Minimum 1 year of experience providing operational support to end users (2nd line support);
- Experience with Microsoft Word, Visio, Teams, and SharePoint;
- Familiarity with BPMN and XML;
- Strong communication and stakeholder management skills;
- Proactive mindset and ability to work independently;
- Strong analytical skills and attention to detail;
- Dutch language proficiency at near-native/C1 level;
- Good English communication skills.
Preferred Skills
- Experience working in an Agile environment;
- Experience documenting operational or administrative processes;
- Interest in process improvement, automation, and knowledge management;
- Knowledge of AI solutions and AI agents is a plus;
- Strong team-player mentality.
Are you interested?
Are you interested in combining operational support, process improvement, and documentation activities in a collaborative environment? xgiwjmb
Apply today and become part of a team focused on operational excellence and continuous improvement.