Manager, e-Commerce Operations & Analytics

Role description

Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, and The Bar Method, is seeking a Manager, e-Commerce Operations & Analytics to join its team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture.
The Manager, e-Commerce Operations & Analytics is responsible for e-Commerce operations supporting the legacy SEB brands on Adobe Commerce (Magento), with a strong focus on data, technology, order management, analytics, and continuous improvement.
This role will be fully capable of supporting core Adobe Commerce e-Commerce responsibilities—including product setup, promotions, platform operations, technology issue management, and vendor coordination—while serving as the team's primary analytical and operational problem-solver.
The role will also develop working knowledge of BigCommerce to provide backup support, share best practices, and strengthen overall e-Commerce capabilities and business continuity.

Purpose/Impact: (Duties & Essential Functions)

Adobe Commerce (Magento) Operations
Support day-to-day e-Commerce operations for legacy SEB brands on Adobe Commerce.
Manage and provide backup coverage for product setup, promotions, catalog updates, and site operations.
Develop deep expertise in Adobe Commerce and related technologies and processes.
Partner with BDA, IT, and third-party vendors to investigate and resolve technology and operational issues.
Support system testing, enhancements, implementations, and platform improvements.
Data, Analytics & Order Management
Serve as the primary analytical resource for e-Commerce.
Lead Order Management reporting, analysis, projects, and process improvements.
Build dashboards, models, and exception reporting to proactively identify issues.
Analyze complex data and translate findings into actionable recommendations.
Lead FedEx shipping and delivery analytics.
Develop and monitor key operational KPIs.
AI & Continuous Improvement
Identify opportunities to leverage AI and automation across e-Commerce and Supply Chain.
Automate manual reporting and recurring processes.
Lead root-cause analysis and drive corrective actions.
Identify opportunities to improve operational efficiency, platform performance, and the franchisee experience.
BigCommerce Partnership & Business Continuity
Partner closely with the Manager, e-Commerce – BigCommerce to develop working knowledge of BigCommerce operations and processes.
Provide backup support for BigCommerce during absences, peak periods, or critical business needs.
Share best practices, analytics, tools, and process improvements across platforms.
Strengthen overall e-Commerce coverage and reduce single points of failure.
Projects & Cross-Functional Partnership
Partner closely with Supply Chain, IT, Product, Marketing, Finance, BDA, FedEx, and third-party vendors.
Lead operational, analytical, and technology projects across e-Commerce and Supply Chain.
Take ownership of issues and projects and drive them through completion.
Support additional priorities and special projects as assigned.
What We're Looking For
Strong e-Commerce operational experience with the ability to manage detailed day-to-day platform responsibilities.
Highly analytical with advanced Excel skills and a passion for working with data.
Strong problem-solving and root-cause-analysis capabilities.
Technically curious and able to quickly learn new platforms, systems, and processes.
Adobe Commerce/Magento experience preferred; BigCommerce experience is a plus.
Experience with ERP, Order Management, Power BI, SQL, or similar tools preferred.
Experience leveraging AI and automation to improve productivity and decision-making.
Highly motivated, proactive, organized, and accountable.
Strong ownership and follow-through.
Flexible and willing to step in when critical operational issues arise.
Collaborative team player who values shared knowledge and accountability.
Salary Range: $80k - $90k
What’s in it for you?
We offer a competitive salary along with exceptional benefits such as:
Medical, Dental and Vision Coverage
Hybrid Work Environment
Life and Disability Insurance
Unlimited Time off + Paid Holidays
Flexible Friday's between Memorial Day and Labor Day
401(K) Savings Plan Matching at 4%
10 Coaching and Therapy sessions
Mental Health Benefits
Brand Discounts & Reimbursements
In-house workout facilities
Professional Development Opportunities
Team Building, Employee Engagement Activities & so much more
WORK SCHEDULE
Purpose Brands LLC, currently observe the following hybrid work model for employees at our Boca Raton (FL), Woodbury (MN), and Seattle (WA) offices:
Remote optional: Fridays
On-site days: Mondays, Tuesdays, Wednesdays and Thursdays
DIVERSITY, EQUITY, AND INCLUSION STATEMENT
Purpose Brands is committed to encouraging, facilitating, and upholding an environment centered on diversity, equity, and inclusion across every facet of the Purpose Brands. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing, and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.

EEO STATEMENT
Purpose Brands provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.