Endpoint Operations Technician

Role description

Location: Canada (Remote)

About the Role

Infocodec Solutions is seeking an experienced Endpoint Operations Technician to support and maintain enterprise endpoint and virtual desktop environments .

The successful candidate will work with technologies such as Azure Virtual Desktop (AVD), Microsoft Intune, and Windows endpoint management platforms , ensuring secure, reliable, and high-performing environments for global users.

This role involves end-user escalation support and collaboration with Desktop Engineering, Security, and Compliance teams to ensure enterprise endpoint operations run efficiently and securely.

Key Responsibilities

• Support and maintain Azure Virtual Desktop (AVD) environments to ensure performance and reliability.
• Manage and operate Microsoft Intune endpoint management platforms .
• Provide escalation support for global end-user computing (EUC) issues .
• Work closely with Desktop Engineering, Security, and Compliance teams to maintain secure endpoint environments.
• Perform endpoint provisioning, configuration, and lifecycle management .
• Manage patching, operating system updates, and endpoint compliance policies .
• Support Windows 10 and Windows 11 enterprise environments .
• Perform endpoint imaging, application packaging, and deployment activities .
• Assist with automation and operational improvements within endpoint environments.

Required Qualifications

• 5+ years of experience in Endpoint Operations or End-User Computing (EUC) environments.
• Strong hands‑on experience with Azure Virtual Desktop (AVD) .
• Expertise with Microsoft Intune and endpoint device management.
• Experience with SCCM (Microsoft Configuration Manager) .
• Experience with Windows Autopilot deployment and device provisioning .
• Strong knowledge of Windows 10 / Windows 11 enterprise environments .
• Experience with endpoint patching, imaging, and application packaging .

Preferred Skills

• Experience with PowerShell scripting for automation and endpoint management .
• Understanding of enterprise endpoint security and compliance policies .
• Experience supporting large‑scale global endpoint environments .

Why Join Infocodec Solutions

Infocodec Solutions works with global organizations to deliver modern workplace and cloud infrastructure solutions .

Our team focuses on:

• Enterprise cloud and infrastructure services
• Endpoint management and digital workplace solutions
• Secure and scalable IT operations

If you have experience in Azure Virtual Desktop and enterprise endpoint management , Infocodec Solutions would love to hear from you.