Customer Support Representative at Concentrix

Role description

Join Concentrix in Hamilton, ON, as a Customer Support Representative. Deliver exemplary customer service and technical support for a prominent global brand.
In this rewarding role, you will engage with customers to address their technical inquiries and ensure satisfaction. Your empathetic communication combined with problem-solving skills will help foster a welcoming environment. This position not only offers valuable career growth opportunities but also emphasizes personal development and a community-oriented culture.
Key Responsibilities:
• Handle all technical support inquiries for customers
• Greet and assist customers in a professional manner
• Listen attentively to customers and provide solutions
• Clarify needs and resolve issues with clear processes
• Keep accurate records and stay informed on products
Requirements:
• At least 1 year of customer service experience
• Proficient communication skills in English
• Excellent multitasking and learning capabilities
• Must be patient and understanding during interactions
• Reside within a 35km radius of Hamilton
Elevate your career in customer service and tech support at Concentrix in Hamilton while making a difference in customers' lives.
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