Customer Service Representative
Sagility
Role description
Sagility is hiring a Work from Home Customer Service Representative to support healthcare members via phone, chat, and email. In this role, you will handle benefits questions, resolve issues, process simple transactions, and document all interactions accurately in our systems. You will follow HIPAA and company guidelines, use knowledge bases and scripts, and escalate complex cases when needed. Sagility offers paid training, growth opportunities, and a supportive, mission-driven culture focused on improving healthcare experiences for patients and members nationwide.
