Call Centre Representative

Call Centre Representative

Call Centre Representative
Location: Redditch (On Site)
Salary: £25,000 basic + uncapped commission (OTE £35,000 - £40,000)
Hours: 40 hours per week

Pertemps are recruiting on behalf of a well-established and growing organisation for a driven and customer-focused Call Centre Representative.

This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service. The successful candidate will be responsible for engaging with prospective customers, responding to enquiries, and arranging appointments for the field-based sales team. You'll play a key role in supporting business growth while ensuring every customer receives a professional and positive experience.

Key Responsibilities
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Handle inbound customer enquiries in a professional and engaging manner.
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Contact prospective customers following marketing campaigns, website enquiries and existing lead sources.
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Qualify customer requirements and book appointments for the sales team.
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Build rapport with customers and identify their needs through effective questioning.
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Maintain accurate customer records and update CRM systems accordingly.
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Send relevant information and literature to customers when required.
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Achieve individual and team performance targets.
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Manage follow-up activity to maximise appointment conversion rates.
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Deliver exceptional customer service throughout every customer interaction.

Skills & Experience
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Previous experience in a call centre, telesales, customer service or appointment-setting role.
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Excellent verbal communication and listening skills.
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Confident handling customer objections and overcoming barriers to appointment booking.
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Strong organisational skills and attention to detail.
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Comfortable using CRM systems and other computer-based applications.
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Self-motivated with the ability to work independently and as part of a team.
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Target-driven with a positive and proactive approach.
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Professional telephone manner and strong relationship-building skills.

Working Hours
Shift patterns will be discussed during the interview process, however the standard operating hours are:
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Primarily 9:00am to 5:30pm
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Two later shifts per week of 10:00am to 7:00pm
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One Saturday in every eight on a rota basis
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A weekday will be given in lieu when a Saturday is worked

Benefits
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£25,000 basic salary
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Uncapped commission structure with realistic OTE of £35,000 - £40,000
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25 days annual leave plus bank holidays
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Additional annual leave awarded after 2 years' service, increasing up to a maximum of 30 days
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Birthday leave
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Company pension scheme
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Ongoing training and development opportunities
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Supportive and friendly working environment

If you're a confident communicator who enjoys speaking with customers and working towards achievable targets, we'd love to hear from you