AV Field Service Engineer

Role description

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To €4,730 per month plus benefits and a company vehicle

Randstad area (Amsterdam, Rotterdam, The Hague, Utrecht) and North Brabant

Our client, an AV Integrator with considerable scale in Europe, are looking for a AV service engineer to join their team in the Netherlands, covering Randstad area (Amsterdam, Rotterdam, The Hague, Utrecht) and North Brabant. This is part of their growth and will be providing reactive support and planed preventative maintenance for their corporate, government & retail clients.

Why should you join this team?

Average retention for their Service Engineers within this team is 7 years, this is largely due to our client having a focus on their employee’s training/development, career progression and job satisfaction.

The role has a great progression path with different grades for the role and 6 monthly conversations to track your progress and help you progress to the next scale through investing in additional training and development.

What will it consist of?

Preventative Maintenance Visits

Arranged to keep AV, Digital Signage and Video Conferencing systems maintained, their programme ensures that needs are continuing to be met, with minimized equipment downtime.

• Carry out Full System Checks and fully document the process.
• Following manufacturer recommended service guidelines, servicing technologies, and replacing service items such as filters.
• Backing up configuration files and program codes

Reactive Support

When faults are unable to be fixed remotely, a service engineer will be deployed to the site with the aim to fix the problem or provide a temporary solution whilst permanent fixes are planned to ensure minimum impact to the client and sticking to SLA agreements.

During these visits, you would have access also to a team of specialists within the company who are experts in all the key technologies you would come across, such as DSP, Unified Communication, Control Systems, Digital Signage and Networking, and can support you if necessary.

A typical workflow from fault reporting to you attending site would be as follows:

• Client calls in with problem,
• Admin team will take the call, offer 1st line support and report via ServiceNow,
• Ticket evaluated by support team/2nd line to try fix remotely,
• Technical Engineer organises which engineer goes to site according to their skillset and time considerations,
• You will get the ticket, details of the fault, previous visit notes, ticket evaluation and what to do for further support if needed on site. Additionally, if required, equipment will be couriered to site ready for your arrival.
• MBO (technical) working and thinking level, level 3/4
• VCA VOL certification
• Practical experience with electronics, video, and audio equipment
• Basic knowledge of control and computer systems, networks, and video communication systems
• Good command of Dutch and English, both spoken and written
• Possesses the necessary technical knowledge and keeps it up to date through self-study and mandatory training/certifications/education provided by Kinly
• Holds a category B driving license

Why Join?

• €4,730 per month plus benefits and a company vehicle
• Travel allowance of €0.23 per kilometre for commuting or an NS business card
• 8% holiday pay
• A full-time job that you can fulfil partly from home and from the office (Breda)
• 27 vacation days per year on a full-time basis + the day after Ascension Day off
• A mobile phone and laptop
• Organized free lunch at the office and fresh fruit that you can grab at any time of the day
• A working environment where employees are central and fun is paramount
• Cozy Friday afternoon drinks, team outings, and an event team that organizes a big party for colleagues at least 2x a year
• Attention to vitality, including 2 weekly boot camp, padel tournaments, canal run, lunch walks
• 1 working day per year to volunteer for a cause of your choice
• Collective health insurance with CZ with a discount for the whole family and an annual health check

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Audio and Video Equipment Manufacturing, IT Services and IT Consulting, and Engineering Services

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