Manager, Strategy & Operations
The Strategy & Operations Manager is a key role spanning strategy, operations, and execution across NYSEs Listings, Capital Markets, and ETF businesses. This role oversees platform administration, reporting infrastructure, and operational workflows across Global Listings -responsible for building, standardizing, and continuously improving how these teams operate. The ideal candidate is both strategic and execution-oriented, with the ability to identify operational gaps, develop scalable solutions, and drive implementation across teams. Responsibilities • Systems, Strategy & Process Improvement o Serve as the primary point of contact for Global Listings system administration, including user management, reporting, and coordination with ICE/NYSE technology teams. o Design and maintain dashboards and reporting infrastructure to provide leadership with real-time visibility into pipeline health, deal activity, KPIs, and team performance. o Develop and maintain standardized operating procedures for key business functions, including deal execution, pipeline management, and issuer onboarding. o Evaluate and recommend new tools, system integrations, and automation opportunities to improve data quality, reduce manual effort, and support scalable growth. o Lead special projects and strategic initiatives that improve issuer engagement, reporting accuracy, and operational execution. • Billing & Revenue Operations o In coordination with the billing department, manage the annual and continued listing fee billing process for equities and exchange-traded products. o Track and reconcile billing activity across exchanges, ensuring accuracy, timely invoicing, and resolution of discrepancies. o Serve as a resource for issuer inquiries on fee structures, billing processes, and fee-related communications, escalating complex matters as appropriate. • Cross-Functional Coordination o Act as an operational hub connecting Listings, Capital Markets, and ETF teams, ensuring alignment on shared workflows, data standards, and reporting cadences. o Build and maintain internal documentation, training materials, and playbooks that codify institutional knowledge and accelerate new hire onboarding. o Champion adoption of tools and processes across teams, driving consistent usage and data hygiene. o Identify opportunities to leverage automation and AI-enabled solutions to streamline repetitive tasks and improve data capture. Knowledge and Experience • Bachelors degree in finance, economics, business administration, or a related field. • 5 years of experience in operations, strategy, business analysis, or project management. • Demonstrated experience managing CRM platforms (Salesforce strongly preferred) and project management tools (Monday.com or equivalent). • Strong analytical skills with the ability to translate data into actionable insights and operational recommendations. • Excellent written and verbal communication skills; comfortable presenting to senior stakeholders. • Familiarity with NYSE listing rules, ETF market structure, and exchange operations. • Self-directed and process-oriented, with the ability to manage competing priorities and drive solutions across teams.
