Proactive Customer Success Lead

Mobility Concept

Location

Haarlem, Netherlands
Published

17.09.2026
Views

1
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Role description

Mobility Concept zoekt een Customer Success Manager die de spil is tussen klant en platform. Je bouwt vertrouwen, beheert een portefeuille corporate klanten, en zorgt dat klanten meer waarde halen uit ons platform.

Je bewaakt SLA's, stuurt op KPI's zoals tevredenheid en retentie, en werkt nauw samen met Product, Sales en Implementatie. In deze rol krijg je verantwoordelijkheid en ruimte om mee te bouwen aan hoe Customer Success binnen Mobility Concept verder wordt ingericht.

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Proactive Customer Success Lead

Role description