Technical Customer Solutions Developer, Google

Role description

Join Google as a Technical Customer Solutions Developer to tackle customer issues head-on. Support high-touch interactions in Austin, TX, or Waterloo, ON.

This mid-level position entails driving customer success through your technical expertise and mentorship. You will work to proactively identify and resolve issues, thus enhancing client relationships and trust. As part of a dedicated team, you will ensure seamless customer experiences by providing 24/7 support and facilitating smooth transitions to Google Cloud services.

Key Responsibilities:
• Diagnose and resolve technical problems for clients
• Collaborate with cross-functional teams to improve Google Cloud
• Document and develop resources for customer support
• Support a global team in providing continuous customer service
• Manage escalations and critical service concerns efficiently

Requirements:
• Bachelor's degree in a technical discipline or equivalent
• At least 3 years’ experience in customer-focused roles
• Strong knowledge of web technologies and cloud solutions
• Proficient in programming languages such as Python or Java
• Experience in managing multi-team crisis situations

Drive customer success and enhance product adoption as part of Google Cloud's innovative team.
#J-18808-Ljbffr