End User Computing – Deskside Support

Role description

OneAPPS Consulting ( is a Technology consulting firm based out of London and offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across the Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.

Role: End User Computing – Deskside Support

Mandatory Skills:

• Windows 10 & Windows 11 Administration and Troubleshooting
• Microsoft O365 Support
• Desktop/Laptop Hardware & Software Troubleshooting
• VIP / Concierge User Support
• Active Directory
• Basic Networking Knowledge
• ServiceNow (Preferred)
• Meeting Room & Conference Device Support
• Device as a Service (DaaS) Lifecycle Management
• Responsible for managing all IT requirements at the client’s office while serving as the primary representative of the Infosys support team. Also provides H&F support for other technical towers, including Network and Data Center.

Key Responsibilities:

• Provide end-user and deskside support for hardware and software issues.
• Support Windows OS and Microsoft O365 applications.
• Manage IT support activities at the client location.
• Handle VIP user support and ensure high customer satisfaction.
• Troubleshoot conference room devices, projectors, and meeting room facilities.
• Coordinate with Network and Data Center teams for issue resolution.
• Record and track incidents and service requests in the ITSM tool.

Manage device provisioning, replacement, and DaaS lifecycle activities.