FinTech Support Analyst: Frontline Client Success

Intellect Design Arena Ltd

Location

Vancouver, Canada
Published

01.09.2026
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Role description

Intellect Design Arena Ltd is seeking a Support Analyst 1 to deliver frontline support for global financial institutions via phone, email, tickets, and other channels. You will manage routine requests, triage incidents, and escalate complex cases to Level 2 or product teams, ensuring timely, high-quality service.

You will work with SaaS/cloud-based solutions, banking platforms, and Jira/ServiceNow workflows, upholding SLAs and driving customer satisfaction across diverse banking clients.

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FinTech Support Analyst: Frontline Client Success

Role description