Technical Account Manager
Role description
OverviewDo you have passion for customer satisfaction and the skills tosupport acomplex technical environment? Does the idea ofbeingthe trusted technical advisor excite you? We’re looking for someone who can quickly become an expert in delivering exceptionalservicethatnurturescustomer retention, fosters platform adoption, andprovidesprescriptive feedback.
Controleer of u voldoet aan de vaardigheidseisen voor deze functie, evenals de bijbehorende ervaring, en solliciteer vervolgens met uw cv hieronder.
What will you be doing?
The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role to assist in successful platform integrations and account management to provide existing customers with technical recommendations throughacustomer’s product operations lifecycle
Your responsibilities will include:
- Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email.
- Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
- Performing architectural design sessions with existing clients to assist in architecting future and current deployments of software solutions
- Performing remote or onsite platform integration engagements for existing clients
- Deliveringremoteor onsite training sessions for clients
- Acting as the escalation point and leadconference calls with customers who require experienced handling on sensitive support cases
- Manage Account activities and coordinate internal and external support effortsto deliver timely and effective responses.
- Delivering Technical documentation to support customer deployments and expansion efforts.
- Partnerwith Support,Customer Success,Salesteams to ensure accountstability, growth and adoption.
You’re the main point of contact for your assigned customers, which means you will needin-depthproduct knowledge and exceptional troubleshooting skills. You will also act as the trusted advisor to other departments within AvePoint and will need to demonstrate strongfollow-throughin all yourtechnicalqueries.
Other qualities that will make youa fitforthis role include:
- BA/BS Degree (Computer Science/Engineering majors preferred)
- Minimum3+years of work experience in arelatedtechnical field. xgiwjmb (Ex.technical software support, pre-sales engineering,technicalaccount management)
- Excellent written/verbal communication, organization, presentation, and stakeholder management skills
- Ability to work individually and within a highly collaborative team setting
- Willingness to learn and adapt in a fast-pacedenvironment
- Understanding ofM365and/orGoogle Cloud Platform (GCP) architecture, components, and configurationis preferred
- Experience testing and performing updates to a live production environment
- Working technical knowledge of current software protocols and Internet standards
- Competence with testing,logging and troubleshootingtools and procedures
- KnowledgeofanEnterpriseContentManagement system
While not required, it’s an added plus if you also have:
- Familiarity with Microsoft SQL Server is a plus
- Ability to install, configure, and troubleshoot current WindowsServer functions
- Experience with scripting (PowerShell)
- FamiliaritywithRESTAPIdevelopment
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
