Service Manager

Role description

Job Description Job Description Description: Take the wheel at one of the fastest-growing automotive dealerships in the Midwest! LPK Jeep of Defiance is expanding, and we are seeking an experienced, growth-minded Service Manager to lead our high-potential service operations. We’ve set the stage for your success with top-tier infrastructure, aggressive marketing support, and an experienced leadership network behind you. If you’re ready to drive performance, lead a skilled service team, and elevate customer satisfaction, this is your opportunity. Why Join LPK Jeep of Defiance? State-of-the-Art Facility: 18 fully equipped bays, heavy-duty lifts, specialized EV servicing equipment, and freshly awarded Stellantis BusinessLink certification . Unmatched Ownership Support: Driven by aggressive advertising budgets and committed leadership dedicated to driving foot traffic and service volume to your drive. Multi-Store Network: As part of the Mahalak Auto Group (6 locations across OH, MI, and FL), you’ll enjoy seamless cross-store support for parts sourcing, warranty claim processing, and shared best practices. Expert Mentorship: Direct backing and guidance from a Fixed Operations Director with over 30 years of proven industry experience. What We Offer Highly competitive executive compensation plan (Base Salary Performance Bonuses) Comprehensive benefits package (Medical, Dental, Vision) Degrees at Work – free graduate and undergraduate classes available online through Strayer university 401(k) retirement plan with company match Paid time off and holiday pay Ongoing OEM training and clear career advancement pathways within a multi-state auto group Ready to Lead a Winning Team? Apply today or submit your resume directly to take advantage of this rare dealership leadership opportunity in Defiance, OH. Requirements: Key Responsibilities Oversee day-to-day operations of the 18-bay service department, ensuring maximum efficiency, workflow management, and shop productivity. Lead, mentor, and recruit service advisors, technicians, and support staff to foster a high-performance, customer-centric culture. Manage department profitability, track key performance indicators (KPIs), and maintain strict inventory and warranty administration standards. Champion Stellantis and BusinessLink OEM standards, maintaining elite Customer Satisfaction Index (CSI) scores. Ensure shop compliance with safety, environmental, and operational regulations. Must be a person of the highest levels of personal and business honesty and integrity. Qualifications Experience: Proven track record as an Automotive Service Manager, Assistant Service Manager, or Lead Service Advisor at a high-volume dealership (dealership/OEM experience preferred). Leadership: Strong team-building skills with a focus on coaching tech efficiency and advisor closing ratios. Technical & Operational Knowledge: Familiarity with heavy-duty commercial service, EV vehicle maintenance, and warranty processes. Drive: Analytical mindset focused on CSI, gross profit goals, and customer retention. PI56335f98ca1b-25405-41383610