ServiceNow CX Excellence Lead — Build & Scale Practice

Plat4mation

Location

Utrecht, Netherlands
Published

26.09.2026
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Role description

A global ServiceNow partner is seeking a Customer Service Excellence Lead to establish and grow a new practice in Utrecht. The successful candidate will drive transformation projects, lead a team of experts, and develop industry-specific solutions. With at least 5 years of consulting experience and a proven track record in customer service and service transformation, this role emphasizes both leadership and hands-on delivery. Fluency in English is essential, and knowledge of Dutch is a plus.
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ServiceNow CX Excellence Lead — Build & Scale Practice

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