Team Lead for Customer Engagement

Role description

Be the driving force in retail success as a Team Lead, enhancing customer loyalty and store performance. Collaborate with Store Management to create memorable shopping experiences.
This position focuses on supporting the Store Management in operational excellence and strong sales outcomes. You will be instrumental in creating a customer-focused environment by addressing questions and fostering loyalty through insightful product knowledge. Your role will also involve training new team members and encouraging a passion for the beauty industry.
Key Responsibilities:
• Address customer inquiries effectively and efficiently
• Support inventory management and operational needs
• Guide and develop Customer Consultants through coaching
• Foster positive communication and role model behavior
• Shape the store’s experience through visual merchandising
Requirements:
• Experience in customer-facing retail positions
• Passion for beauty products and trends
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks independently
• Must stand for long periods and lift up to 25 lbs
Join the team to inspire others and enhance customer interactions within the store.
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