Senior VoC Insights Analyst - Health Score & Growth

Lightspeed Commerce

Location

Toronto, Canada
Published

28.09.2026
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Role description

Lightspeed Commerce in Toronto is seeking a Senior Business Analyst, VoC Insights to own the strategy, implementation, and enablement of the customer health score program. You will connect customer data, CX operations, and commercial decisions to create a robust view of account risk, retention opportunity, and expansion potential. You’ll lead health score improvements in ChurnZero, build enablement materials, dashboards, and cadence for reviews, and translate patterns into actionable

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Senior VoC Insights Analyst - Health Score & Growth

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