Senior Director of Client Services GTA

Role description

Elevate client services as the Senior Director for Match Retail in the Greater Toronto Area. This hybrid position demands a strong leader to cultivate key client relationships and ensure program success.
You will take charge of multiple client portfolios, translating objectives into strategic action plans while partnering with internal stakeholders. As a mentor to your teams, you will drive performance and deliver exceptional results, enhancing the overall client experience within retail environments.
Key Responsibilities:
• Manage senior-level client interactions and satisfaction
• Promote retention and growth across client programs
• Mentor and lead Client Services and Account Management teams
• Collaborate on program planning and execution
• Present executive insights to clients regularly
Requirements:
• 5+ years in client services, particularly in retail
• Proven track record in team leadership and development
• Strong communication and organizational skills
• Experience managing complex portfolios
• Availability to travel to support client needs
Apply your strategic mindset and leadership abilities at Match Retail in the GTA to make a lasting impact on client services.
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