FedEx Customer Service Representative Position

Role description

Take on a critical role as a Customer Service Representative with FedEx, providing essential customer support while handling administrative tasks. This part-time role operates five days a week, requiring bilingual proficiency.
FedEx is looking for individuals who can deliver accurate information to customers while promoting sales. Candidates should hold a high school diploma and exhibit knowledge of customs regulations and FedEx services. Your ability to generate incremental revenue is crucial for our success.
Key Responsibilities:
• Deliver precise assistance to customers directly
• Perform essential administrative functions for operations
• Promote sales and generate potential incremental revenue
• Successfully complete training and achieve testing thresholds
• Maintain clear communication in both English and French
Requirements:
• High school diploma; college diploma is a plus
• Experience with FedEx services and customs knowledge
• Strong physical capability to lift heavy packages
• Proficient in handling software in a Windows environment
• Excellent communication, negotiation, and stress management skills
Your customer service skills will be essential in supporting the FedEx mission.
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