Advanced Urgent Care Lead RN II, ACC/CDU

Role description

Job Summary:

Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Lead RN II- ACC/CDU coordinates activities of the interdisciplinary team and monitors departmental throughput to ensure safe, effective, and efficient care. Serves as a subject matter expert and resource for clinical teams on departmental processes and workflows. Demonstrates sound decision-making and the ability to be self-directed. Manages patient assignments and changes in staff schedule, as needed. Addresses customer concerns or complaints in a timely manner and escalates to the manager, as needed.
Essential Responsibilities:

* Coordinates daily patient care activities and assignments within the department and acts as a resource for the healthcare team, providers, and ancillary departments.
* Continuous rounding within the department to ensure patient throughput and flow, assisting as needed.
* Utilizes the nursing process to assess patient health status, determine nursing diagnosis, establish nursing goals, and develop, implement, and evaluate the nursing plan of care.
* Actively participates, as a member of the healthcare team, to engage patients, families, and caregivers in care coordination.
* Monitors the condition of patients within the department and support safe patient transfer, as indicated.
* Assists with procedures and monitors patients response during and after the procedure.
* Autonomously perform procedures, such as conscious sedation, under physician supervision.
* Utilizes advanced skills to provide consultation.
* Accurately documents patient data, actions, interventions, and response to treatment according to established policies and guidelines.
* Acts independently to manage patient assignments and changes in staff schedules.
* Conducts daily equipment checks and ensures that quality controls are completed.
* Evaluates emergency situations and leads the nursing response to clinical emergencies.
* Initiates and monitors IV therapy, administration of medications, and other nursing procedures as prescribed by the physician or associate practitioner, and documents accordingly.
* Assesses patient and family health education needs, provides health teaching and counseling, and evaluates effectiveness of the education process.
* Performs direct patient care as needed.
* Ensures clear communication with the healthcare team, providers, and management team using multiple avenues, including email, teams chat, and huddles.
* Responds to inquiries from patients, providers, healthcare team, and internal/external customers and supports resolution.
* Conducts outgoing telephone calls to patients requiring follow-up care and preventative outreach.
* Leads departmental or regional performance improvement initiatives (access, quality, service, people).
* Seeks and completes formal continuing education relevant to clinical discipline.
* Deescalate potential volatile situations involving patients, guests, and other internal KP stakeholders and staff.
* Escalates concerns following the appropriate chain of command.
* Participates in departmental Quality Assurance and UBT activities and supports compliance with regulatory procedures and standards.
* Serves as a preceptor, resource, and mentor for new healthcare team members and nursing students.
* Participates in departmental orientation, training, and competency validation of new staff (after completion of validator training), to include departmental equipment, safe patient handling techniques, and infection prevention.
* Provide at least one (1) training in-service each year and supports annual competency validation.
* Model teamwork and professionalism and fosters a culture of clinical and service excellence.
* Addresses patient/visitor concerns (from Real-Time-Feedback) and provides service recovery in real time.
* May perform other duties as assigned.

Basic Qualifications:
Experience

* Minimum three (3) years of clinical experience as a Registered Professional Nurse with knowledge and subject matter expertise directly related to the department.
* Minimum three (3) years of Advanced Care Center or direct Emergency Care experience.

Education

* Associates degree in nursing.
* High School Diploma or General Education Development (GED) required.

License, Certification, Registration

* Registered Professional Nurse License (Georgia) required at hire

* Pediatric Advanced Life Support required at hire

* Basic Life Support required at hire

* Advanced Cardiac Life Support required at hire

Additional Requirements:

* N/A.

Preferred Qualifications:

* Advanced Care Center - TNCC, ENPC, or CCRN preferred.
* Advanced Care Center - Emergency Nurses Association (ENA) preferred.
* Bachelors degree in nursing.